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E-shop terms & conditions / Payment / Prices

Prices are shown in euros, excluding shipping costs.

  • Delivery within the European Union: prices include all taxes. The price shown is the price paid in every EU country; it includes the VAT of the delivery country.
  • Delivery outside the European Union: prices exclude taxes, no VAT is charged. Customs duties, import taxes and clearance fees of the destination country are paid by the recipient, on delivery.

Only payments in euros are accepted.

Cycles Manivelle may change its prices at any time. Products are invoiced at the price in force when the order is placed, subject to availability.

Products remain the property of Manivelle SARL until full payment of the price.

Payment

Payment is made by card (CB, Visa, Mastercard) when the order is placed.

Payment security

Payment is made on the secure page of Systempay, our bank's payment service. Your card details (card number, expiry date, security code) are encrypted and never passed on to Cycles Manivelle. Your bank may ask you to confirm the payment (3-D Secure).

Proof

The data recorded by the site constitutes proof of the orders placed. The data recorded by Systempay constitutes proof of the financial transactions.

Shipping

Orders are packed and handed over to the carrier from our workshop in Strasbourg within 24 working hours of payment (excluding weekends and public holidays). The exact shipping cost, based on the parcel weight and the delivery country, is shown in the cart before payment. The delivery times below are those given by the carriers, from the day the parcel is handed over; they are indicative.

Mainland France

  • Colissimo pick-up point: €8.99 (parcels up to 3 kg), delivered in 2 working days
  • Home delivery by DPD: from €10 depending on weight, delivered in 1 to 2 working days

European Union (prices for a parcel up to 1 kg: Colissimo pick-up point / Colissimo home delivery)

  • Belgium, Netherlands, Germany, Luxembourg: €11 / €12
  • Austria: €14 / €16
  • Spain, Italy, Ireland, Portugal: €15 / €16
  • Czech Republic, Estonia, Latvia, Lithuania, Poland, Slovakia, Slovenia: €16 / €17
  • Denmark, Sweden: €16 / €18
  • Hungary: €17 / €18
  • Cyprus, Malta: home delivery only, €21
  • Bulgaria, Greece, Romania: home delivery only, €22
  • Croatia, Finland: home delivery only, €23

Heavier parcels cost more. Heavy parcels (trade orders): DPD Predict delivery, price calculated in the cart.

Delivery time: usually 3 to 6 working days depending on the country; DPD gives 1 to 6 working days within Europe.

Outside the European Union (prices for a parcel up to 1 kg: Colissimo pick-up point / Colissimo home delivery)

  • Switzerland: €17 / €19
  • United Kingdom: €17 / €16
  • Iceland: home delivery only, €18
  • United States: home delivery only, €39
  • Canada, Australia, New Zealand, Japan, South Korea, Singapore, Israel: home delivery only, €40

Delivery time: 3 to 15 working days depending on the destination (Colissimo international delivery time), plus customs clearance. Customs duties and import taxes are paid by the recipient.

We do not ship to other countries for the moment, including Andorra, Monaco and Norway.

Right of withdrawal and returns

You have 14 days from receipt of your order to tell us that you wish to return it, without giving any reason. Email contact@cyclesmanivelle.com with your order number and the product(s) concerned. You then have 14 days to send the product back.

The product must reach us complete, in its original packaging, not fitted and not used, with the order number written on the parcel. Return shipping costs are paid by you.

We refund the price of the product and the original delivery costs (based on the cheapest delivery option offered), using the payment method you used, within 14 days of your request; we may wait until we have received the product before refunding.

Products made to measure or customised at your request can be neither returned nor exchanged.

Exchange

You can exchange a product, subject to stock availability, by letting us know within 14 days of receipt. Email contact@cyclesmanivelle.com with your order number, the product to exchange and the one you would like instead. The same condition rules as for returns apply. Return and reshipping costs are paid by you.

Return address

Manivelle SARL
4 rue de la Coopérative
67000 Strasbourg
France

Warranties

All our products are covered by the legal guarantee of conformity (2 years from delivery) and the guarantee against hidden defects. If you have a problem, email contact@cyclesmanivelle.com.